Ahoy fellow travelers,
First off, thanks for the wonderful reception to our little company! And apologies to those of you who didn’t make it into the private beta yet – we’ve been surprised with the overwhelming reaction – hang in there!
As you’ve probably noticed in the past few days, we’ve been feverishly working out some of the kinks that come with rolling out a service. There’ve been a few hiccups but overall most travelers are having a pleasant time. This is exactly why we rolled out into a private beta – so that we could get such great feedback from you, but also keep things manageable while we fix a bunch of glaring bugs and add requested features. Here’s some info on our bug-fixing progress over the last 2 days:
The non-technical version
We had some trouble sending email to folks with @hotmail.com addresses. If you’re a Hotmail user then we may have lost your mail in a jumble of 1s and 0s. Sorry about that! But have no fear - If you signed up with a Hotmail email, we know who you are and will be sending the appropriate information your way.
A handful of users have also experienced trouble with login/logout at various times. If this includes you, drop us a line at help@offbeatguides.com and we’ll make sure your account is set up properly. We’ll be upgrading from the none-shall-pass login system this week to address this issue.
OK, the really technical version (non-techies, feel free to skip this!)
Hotmail.com’s servers have been rejecting the authenticated SMTP messages from our Google Hosted Apps account. We’ve added the proper SPF records to DNS to hopefully address this issue. Fingers crossed! If anyone knows a bunch about Hotmail and how to make sure that they see us as a legitimate email sender, please drop us a line so we can make sure we’re doing things right!
Some travelers’ cookies are becoming corrupt at strange intervals. Most of the time, if you clear your cookies then you’ll be able to resume logging into the site. This issue runs a bit deeper depending on a few other variables that we’re looking into – so if that doesn’t work, please drop us a line at help@offbeatguides.com and we’ll take care of you.
Feature Requests
Overall, it has been an exciting week and we’ll be continuing to roll out fixes and feature updates. A lot of travelers have been sharing their cool feature ideas with us and we invite you to do the same! We also enjoy good jokes, funny videos and long walks on the beach. Send them all our way!
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